This Privacy Policy explains how Voodoo Casino, operated by Dama N.V. under a Curacao eGaming license issued by Antillephone N.V., collects, uses, stores, and protects your personal information. By creating an account and using the platform, you agree to the practices described in this document. Moreover, this policy applies to all interactions with the website, mobile app, and customer support channels.
Information We Collect
Voodoo Casino collects personal data necessary for account creation, identity verification, payment processing, and regulatory compliance. The types of information gathered fall into several distinct categories. Below is a detailed breakdown of each data type the platform may collect.
Personal Identification Data
During registration, the platform collects your full name, date of birth, email address, phone number, and residential address. This information establishes your identity and verifies that you meet the minimum age requirement of 18 years. Additionally, the data enables the platform to comply with anti-money laundering regulations and Know Your Customer procedures.
Financial and Payment Data
When you make deposits or withdrawals, the platform records transaction details including payment method, amount, currency, and timestamps. Credit card numbers and bank account details are processed through secure third-party payment gateways and are not stored on Voodoo Casino servers. Furthermore, cryptocurrency wallet addresses used for transactions are logged for compliance and fraud prevention purposes.
Verification Documents
As part of the KYC process, you may submit a government-issued photo ID, proof of address, and proof of payment method ownership. These documents are stored securely and used exclusively for identity verification and regulatory compliance. In some cases, the platform may also request a video verification call to confirm your identity.
Technical and Usage Data
The platform automatically collects technical information including your IP address, browser type, device model, operating system, and session duration. Cookies and similar tracking technologies record your browsing behaviour on the website and app. Consequently, this data helps the platform improve functionality, detect fraud, and optimize the user experience.
How We Use Your Information
Voodoo Casino processes personal data for specific, legitimate purposes directly related to platform operations and regulatory obligations. The primary uses include the following:
- Account management: Creating, maintaining, and verifying your player account across all devices.
- Payment processing: Facilitating deposits, withdrawals, and verifying the legitimacy of financial transactions.
- Regulatory compliance: Meeting obligations under the Curacao eGaming license, including KYC, anti-money laundering, and age verification requirements.
- Security and fraud prevention: Monitoring transactions and account activity to detect unauthorized access or suspicious behaviour.
- Customer support: Responding to your inquiries, resolving issues, and providing account-related assistance.
- Promotional communications: Sending bonus offers, promotions, and platform updates to players who have opted into marketing communications.
- Platform improvement: Analyzing usage patterns to enhance website performance, game selection, and overall user experience.
Data Storage and Security
All personal data is stored on secure servers protected by SSL encryption and industry-standard access controls. The platform employs multiple layers of security including firewalls, intrusion detection systems, and encrypted databases. Moreover, access to personal information is restricted to authorized personnel who require it for specific operational purposes.
Voodoo Casino retains personal data for as long as your account remains active and for a minimum period afterward as required by regulatory obligations. Inactive accounts may be subject to data retention policies mandated by the Curacao eGaming authority. Therefore, certain information may persist beyond account closure to satisfy legal requirements.
Third-Party Data Sharing
Voodoo Casino does not sell your personal information to third parties for marketing purposes. However, the platform may share data with specific categories of trusted partners under controlled conditions:
- Payment processors: Banks, card networks, e-wallet providers, and cryptocurrency payment gateways that facilitate your transactions.
- Identity verification services: Third-party providers that assist with KYC document checks and fraud screening.
- Regulatory authorities: Government agencies and licensing bodies that require access to player data for compliance audits and investigations.
- Game providers: Software studios may receive anonymized gameplay data for game performance analysis and fairness auditing.
- Legal obligations: Law enforcement or judicial authorities when required by court order or applicable law.
All third-party partners are bound by contractual data protection obligations. Furthermore, the platform conducts regular reviews to ensure that partners maintain appropriate security standards for handling personal information.
Cookies and Tracking Technologies
The Voodoo Casino website and app use cookies and similar technologies to enhance functionality and collect usage data. These technologies fall into several categories:
- Essential cookies: Required for basic platform functionality including login, navigation, and security features.
- Performance cookies: Collect anonymous data about how visitors use the site, helping the team identify and fix technical issues.
- Functional cookies: Remember your preferences such as language, currency, and display settings across sessions.
- Marketing cookies: Track your interactions with promotional content to deliver relevant bonus offers and advertisements.
You can manage cookie preferences through your browser settings at any time. However, disabling essential cookies may affect core platform functionality. Therefore, the platform recommends keeping essential and functional cookies enabled for the best experience.
Your Rights and Choices
As a Voodoo Casino player, you hold specific rights regarding your personal data. These rights allow you to maintain control over how your information is used:
- Access: You can request a copy of all personal data the platform holds about you.
- Correction: You can ask the platform to update or correct inaccurate personal information.
- Deletion: You can request the removal of your personal data, subject to regulatory retention requirements.
- Restriction: You can ask the platform to limit how your data is processed in certain circumstances.
- Objection: You can object to the processing of your data for marketing purposes at any time.
- Data portability: You can request your data in a structured, commonly used format for transfer to another service.
To exercise any of these rights, contact customer support through live chat or email support@voodoo.casino. The platform processes all data requests within 30 days of receipt. Additionally, you will not face any negative consequences for exercising your privacy rights.
Marketing Communications
Voodoo Casino sends promotional emails, bonus notifications, and platform updates to players who have provided consent during registration. You can opt out of marketing communications at any time by adjusting your account notification settings or contacting customer support. However, transactional emails related to account security, verification, and withdrawal processing will continue regardless of your marketing preferences. Therefore, only promotional content is affected by your opt-out choice.
Changes to This Policy
Voodoo Casino reserves the right to update this Privacy Policy to reflect changes in platform practices, legal requirements, or regulatory guidance. The platform notifies registered players about significant policy changes through email or an in-app notification. Moreover, the updated policy takes effect immediately upon publication on the website.
Players are encouraged to review this page periodically to stay informed about how the platform protects their personal information. The date of the most recent update appears at the bottom of this document. Consequently, checking the revision date confirms whether any changes have occurred since your last review.
Contact Information
For any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, contact the Voodoo Casino support team through the following channels:
| Channel | Details |
|---|---|
| Live Chat | Available 24/7 on the website and app |
| support@voodoo.casino | |
| Contact Form | Available on the website support page |
The support team aims to respond to all privacy-related inquiries within 24 hours through live chat and within 48 hours through email. Furthermore, complex data requests that require investigation may take up to 30 calendar days to process fully.